1. Information We Collect
We collect information you provide directly to us, such as your name, address, phone number, email, and payment details when you create an account or schedule a pickup. We also collect order history and preferences to improve your experience.
2. How We Use Your Information
- To schedule, process, and deliver your laundry orders.
- To communicate order updates, receipts, and support responses.
- To personalise services and offer relevant promotions.
- To improve our services and prevent fraud.
3. Sharing Your Information
We never sell your personal data. We only share information with trusted partners — such as delivery drivers and payment processors — strictly as needed to fulfil your order, and always under confidentiality obligations.
4. Data Security
We use industry-standard encryption and security practices to protect your information. While no system is completely secure, we work hard to safeguard your data against unauthorised access.
5. Your Rights
You may access, update, or delete your personal information at any time from your account settings, or by contacting us. You can also opt out of marketing communications whenever you like.
6. Contact Us
Questions about this policy? Email us at hello@XcelWash.com or call +1 (800) 555-WASH.