1. Acceptance of Terms
By accessing or using XcelWash services, our website, or our mobile app, you agree to be bound by these Terms of Service and all applicable laws and regulations.
2. Our Services
XcelWash provides laundry, dry cleaning, and related garment care services with doorstep pickup and delivery. Service availability may vary by location and is subject to capacity.
3. Orders & Payment
- Prices are as listed in the app at the time of order and may change with notice.
- Payment is processed securely through the app or approved payment methods.
- You are responsible for providing accurate pickup and delivery details.
4. Garment Care & Liability
We treat every item with professional care. However, we are not liable for pre-existing damage, wear, or items with special care requirements that were not disclosed. Please check garment labels and inform us of delicate items.
5. Cancellations
You may cancel or reschedule a pickup before a driver is dispatched at no charge. Please refer to our Refund Policy for details on eligible refunds.
6. Changes to These Terms
We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.
7. Contact Us
For any questions about these terms, email hello@XcelWash.com.